1. Why this privacy statement?
We attach great importance to the protection of your privacy and personal data. We only use this personal data in accordance with the General Data Protection Regulation (AVG or GDPR) of 27 April 2016.
With this privacy statement we want to make clear how we may possibly process your personal data and what your rights are. By using this website you explicitly agree with this privacy statement and the processing of your personal data.
2. About us
This website is an initiative of:
Therapiedier vzw
Milisstichel 3
3201 Langdorp-Aarschot
Belgium
VAT BE0674.704.185
Email address: info@therapiedier.be
3. What information do we collect?
We only process the personal data that we need and only store it temporarily. If we pass it on to third parties, a processing agreement will be concluded with them in which they guarantee your privacy.
Below you will find an overview of the personal data that we process on this website:
3.1 Contact information
3.1.1 A sponsorship request form and a membership request
If you want to become a sponsor or member of Therapiedier, we ask you to complete a application form. The data entered by you (first and last name, street, house number, zip code, municipality, telephone number, e-mail address and possibly company name, business address, VAT number and information about your animal) is transferred to Teamleader, our secure accounting and CRM system. In addition, we also save a scanned version of the application form in Teamleader.
After your data and the scan of the application form have been entered into Teamleader, the paper application form will be destroyed with a paper shredder.
We keep the data in our accounting and CRM system for at least 10 years, among other things in order to comply with all our legal obligations. This data will be deleted by us within 1 year of the expiration of this obligation.
3.1.2 Newsletter
When you subscribe to our newsletter, we save your first name and email address in Mailchimp to send you the newsletter. Mailchimp also collects statistics when you read our newsletter: your browser type, ID and the number of times you open the newsletter and / or click on a link. We use this information to improve the newsletter or to solve any problems.
Mailchimp protects your data and is part of the EU-U.S. Privacy Shield Framework and therefore respects your privacy.
We will keep your data up to 1 year after you unsubscribe from the newsletter. You can easily unsubscribe via the link under each newsletter.
3.2 Location (country)
3.2.1 Firewall
When you visit this site, the firewall saves your country on a cloud platform. This is done to protect your personal data by preventively blocking countries with a lot of hacking activity.
Your country will be stored on servers in the US until the firewall is deactivated, so that you can access the site safely on subsequent visits. Sucuri, who manages the firewall, protects your data and guards your privacy.
3.3 IP address
3.3.1 Firewall
When you visit this site, the firewall saves your IP address on a cloud platform. This is done to protect your personal data by preventively blocking potential hackers based on their IP address.
Your IP address is stored on servers in the US until the firewall is deactivated, so that you can access the site safely on subsequent visits. Sucuri, who manages the firewall, protects your data and guards your privacy.
3.4 Appointments for services
If you make an appointment via the online booking system on our website, we will store your first and last name, telephone number and e-mail address in the Bookly plugin on our website. The purpose of this plugin is to schedule the appointment and the service / treatment. We have this data sent via an SSL connection to our secure G Suite mailbox. This is necessary to be able to communicate with you.
Every year we delete agreements that are more than 3 years old.
4. What other data do we process?
4.1 Statistics (Google Analytics)
When you surf on our website, we store certain data in Google Analytics such as your browser type, operating program, place of consultation, time and day of consultation, which pages you visited, etc. These statistics are completely anonymous. We use them to analyse the surfing behaviour of visitors and to optimize the website.
We have entered into a processing agreement with Google and ensure that your data is not shared any further.
4.2 Cookies
4.2.1 What are cookies?
Cookies are small text files that your computer stores when you use a website. Among other things they map information about your browser type, operating system, geographical location and website visit,.
4.2.2 Which cookies do we use on this site?
- _ga and _gid: analyze
- _AVESTA_ENVIRONMENT: noodzakelijk voor het inschrijven op de nieuwsbrief via MailChimp
These cookies are anonymous and do not store your personal data.
4.2.3 How to turn off cookies
You can turn off cookies or delete them, but this might affect the functioning of our website. Do you still want to change your cookie settings? In that case, you will find instructions for different browsers here:
5. How we secure your visit and data
This website is secured on 3 levels:
- Patching is used to pro-actively close software leaks on this site, so that hackers cannot access your data.
- SSL secures your connection with this site, to make sure your data cannot be intercepted by hackers.
- The firewall filters all traffic to this site and thus prevents malware and hacking. This is comparable to the virus scanner on your PC.
6. Your rights
As a visitor and user, you have rights related to your personal data. The data are and will remain yours.
Do you want to invoke one of these rights? In that case, you can use the contact form to send us an e-mail. We will process your request within 30 days after your identity has been verified.
6.1 Right to information
You have a right to know what personal data we process. On this website and in this privacy statement, we do everything we can to make this clear. Do you still have a question? Please let us know.
6.2 Right to access and correction
You have the right to access all of your personal data we have processed. You can have incorrect or incomplete personal data corrected or deleted.
6.3 Right to limitation of processing
You have the right to (temporarily) stop the processing of your personal data under the following conditions:
- During the period we need to verify the accuracy of your personal data in case of a dispute.
- During the period we need to assess the reasons for the deletion of your personal data.
- In case of unlawful data processing, if you are requesting a limitation of the processing instead of the deletion of your personal data.
- If we no longer need your personal data for processing purposes and you need the data for a legal claim.
6.4 Right to withdraw consent
You have the right to object to the processing of the personal data for which you previously gave consent at any time.
6.5 Right to oppose automatic decision-making
The personal data we collect via this website will not be used for automatic decision-making.
6.6 Right to transfer of personal data
If you want to transfer your personal data to another processor, we will gladly send these data to you in a readable format.
6.7 Right to be forgotten
You have the right to have your personal data removed under the following conditions:
- When your personal data are no longer needed for the purposes for which we initially collected them.
- When we only collected your personal data based on your consent.
- When you oppose the processing and there are no compelling grounds for this processing.
- When your personal data were unlawfully processed.
- When your personal data have to be deleted in accordance with a legal obligation.
6.8 Right to lodge a complaint
Do you believe we unlawfully processed your personal data? In that case, you have the right to lodge a complaint with the Privacy Commission.
7. Changes to this privacy statement
This privacy statement is subject to future amendments. We therefore advise you to consult this statement regularly. This privacy statement was last amended on 18 May 2018.
